To have a whole new and easy shopping experience at home, the U&M Collection provides 30 days exchange or return policy for you. You can exchange or return all items within 30 days of product receipt. 


Important : Exchanges / returns will only be processed if the returned merchandise is unused / unwashed and with all original accessories i.e tags, labels & poly bag etc.

Exchange Policy:

1. What if I need to replace the product Size?

  • If the size you ordered doesn't fit you, simply 
  • Pack the product in its original package with accompanying tags.
  • You will be required to ship/deliver the packet to our office address (will be provided).
  • Once we receive the product, we will send the new size (depending on the availability).
  • Customer will pay the delivery charges for exchange parcel      

please note that this process may take 3-4 working days.

2. What if I wish to exchange the product with other product(s)?

  • If you don’t like the product you ordered and wish to exchange it for other product or products, simply
  • Pack the product in its original package with accompanying tags.
  • You will be required to ship/deliver the packet to our office address (will be provided).
  • Once we receive the product, we will send the new products (depending on the availability).     

please note that this process may take 3-4 working days after receiving your returned products.

RETURN POLICY:

1. What if I wish to return my product?

  • If you find your product unsatisfactory and wish to get refund, simply
  •  send/courier us the product at our Office address (will be provided).
  •  Once we receive the product and confirmed that the product is unused and all the tags are attached we will refund your amount.
  • Delivery charges will not be refundable
  • Please note that this refund process may take 3-4 working days.

2.How will I get My refund?

There are two options for refund:

Coupon Code
Cash Back

  • What’s Coupon Code?

You can get the refund amount by getting a coupon code equivalent to the amount you purchased. You can later on use that coupon code to buy anything from our website.

  •  What’s Cash Back?

If you don’t want the refund via coupon code and wish to get the money back, then we can transfer you the amount via Bank transfer or Easy Paisa

U&M Collection has full rights to update Return and Refund policy without any prior notice.

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