Exchange or Return

U&M Collection provides 15 days exchange or return policy.

Note : Refund will only processed if the product is damage or defective. Otherwise there is only option of exchange.

    Exchange Policy:

    1. What if I need to replace the product Size?

    • If the size you ordered doesn't fit you, simply 
    • Pack the product in its original package with accompanying tags.
    • You will be required to ship/deliver the packet to our office address (will be provided).
    • Once we receive the product, we will send the new size (depending on the availability).
    • Customer will pay the Rs.199 shipping for exchange parcel      

    please note that this process may take 3-4 working days.

    2. What if I wish to exchange the product with other product(s)?

    • If you don’t like the product you ordered and wish to exchange it for other product or products, simply
    • Pack the product in its original package with accompanying tags.
    • You will be required to ship/deliver the packet to our office address (will be provided).
    • Once we receive the product, we will send the new products (depending on the availability).     

    Please note that this process may take 3-4 working days after receiving your returned products.

    RETURN POLICY:

    1. What if I wish to return my product?

    • If you find your product unsatisfactory and wish to return, simply
    • Send/courier us the product at our Office address (will be provided).
    • Once we receive the product and confirmed that the product is unused and all the tags are attached, then we will proceed return process.
    • 2.How will I get My refund?

    There are two options for refund:

    1. Coupon Code
    2. Cash Back
    • What’s Coupon Code?

    You can get the refund amount by getting a coupon code equivalent to the amount you purchased. You can later on use that coupon code to buy anything from our website.

    •  What’s Cash Back?

    If you don’t want the refund via coupon code and wish to get the money back, then we can transfer you the amount via Bank transfer or Easy Pasa.

     please note that this process may take 5-10 working days.

     

    U&M Collection has full rights to update Return and Exchange policy without any prior notice.